Is LeadRevive safe? What you connect, what you control, whose data it is

LeadRevive works inside your customer chats, so it needs access to them. You connect the channels you choose: Messenger, Instagram or WhatsApp. On those channels it can read and reply to messages and comments, which is how it answers a price question or takes an order for you.

• You choose the channels. Connect one, two or all three. A channel you do not connect is not touched.
• You can disconnect at any time. Disconnecting a Facebook Page or an Instagram account on the Connect Platforms page also deletes that account's comments and posts that LeadRevive had read.
• You approve access on the platform's own permission screen. Read it before you approve, as you would for any tool.

The Privacy Policy lists the categories of information involved and the reason for each: Privacy Policy (opens in a new tab).

The AI works within limits that you set. These controls are part of the product today.

• Take over any chat. Open any conversation from the shared inbox and reply yourself. The AI steps aside so you never talk over each other, and you can hand the chat back whenever you choose.
• Autopilot on or off. One master switch controls Autopilot for the whole team, and each agent has its own switch.
• A minimum price. When a customer bargains, the AI never goes below the floor price you set.
• Your facts, your policies. It answers from your products and Business Knowledge and states your policies in your words. Where you have not written a policy, it does not invent one.
• Your hours. Autopilot can keep selling around the clock, or send a polite closed note and wait until you open.
• One shared inbox. Conversations are kept in a shared inbox, and you decide which staff members receive a seat and a role.

Replies your team writes can be saved for reuse, but only after you approve them. The features page covers each control in more detail.

Your conversations, orders and customer data belong to you. Courier cash-on-delivery settles directly with you, and we never store your card. The same commitment appears on our about page.

To have your data deleted, the Data Deletion page sets out two ways to ask: from inside the app, or by e-mail. It states plainly what deletion removes and what stays, such as billing records the law requires us to keep: Data Deletion Instructions (opens in a new tab).

• Privacy Policy (opens in a new tab): what we collect, why, who receives it and your rights.
• Terms of Service (opens in a new tab): the agreement between you and LeadRevive.
• Data Deletion Instructions (opens in a new tab): how to ask, and what is and is not removed.

Apply this list to every vendor, including us. A reliable tool answers each line in plain words.

• Access. What exactly does it read and send, and on which channels? Can you remove it later?
• Control. Can you take over any chat? Is there one switch to turn the AI off?
• Limits. Can you set a minimum price and your own rules? Does it invent policies you have not written?
• Visibility. Can you see the conversations the AI had?
• Ownership. Who owns the chats, orders and customer data? What happens to them if you leave?
• Deletion. Is there a written page that says how to ask, and what is and is not removed?
• Payments. Does it store your card? Does money for your orders pass through the vendor or come straight to you?
• A test. Can you try it on your own Page, with your own messages, before real customers see it?

The Messenger automation guide includes a 10-message test you can run on any tool.

1. 1Connect one channel first, the one where most of your customers write.
2. 2Add your products, prices, floor price and policies, so the AI answers from your facts.
3. 3Message your own Page from a personal account and check the replies.
4. 4Review the chats in your inbox for the first days. Take over any chat that needs you.
5. 5Add more channels and agents when you are ready. You can switch Autopilot off or disconnect a channel at any time.

We set up each business with the owner, one at a time. See pricing or get started.